Shipping Policy
1. Shipping Policy Overview
This Shipping Policy explains how orders are confirmed, processed, dispatched, tracked, and delivered. It also provides the estimated delivery timeframes and the procedures that apply to cancellations, delays, and delivery issues.
2. Shipping Area and Charges
Orders are shipped only to addresses within the United States. Shipping is provided free of charge, and no additional shipping fees are added at checkout.
3. Order Confirmation and Processing
After an order is placed, an order confirmation email is sent to the email address provided during checkout. Orders are generally processed within 1–3 business days, Monday through Friday. Orders placed after 4:00 PM Eastern Time are treated as having been received on the next business day. Weekends and public holidays are not included in the processing period.
4. Estimated Delivery Timeframe
After processing is completed, delivery generally takes 4–6 business days, Monday through Friday. The total estimated delivery timeframe, including order processing and transit, is 5–9 business days. These estimates do not include weekends or public holidays and may vary due to circumstances outside our reasonable control.
5. Dispatch and Order Tracking
All dispatched orders include tracking information. A dispatch confirmation email is sent when the order has been shipped. A shipping update containing the tracking number will also be provided, allowing the customer to follow the shipment from dispatch to delivery. Customers are responsible for providing a complete and accurate email address and delivery address during checkout.
6. Order Cancellations
Cancellation requests must be submitted before order processing begins by contacting EMAIL. Once an order has entered processing or has been dispatched, it can no longer be cancelled. After delivery, the order may be returned in accordance with the Return and Refund Policy.
7. Incorrect, Damaged, or Defective Items
Customers who receive an incorrect, damaged, or defective item should contact EMAIL and provide:
- The order reference number.
- A clear description of the issue.
- Photographs showing the item received and the reported problem.
After the issue has been reviewed and verified, an appropriate solution may be provided, such as a replacement or refund, in accordance with the Return and Refund Policy and applicable consumer requirements.
8. Delivery Delays
Delivery delays may occasionally occur due to high order volumes, public holidays, severe weather, courier disruptions, or other circumstances outside our reasonable control. In such cases, delivery may take up to three additional business days beyond the estimated timeframe. If an order has not arrived after the estimated delivery period and the additional three-business-day delay period, contact EMAIL for assistance.