Privacy Policy

1. Personal Information We Collect
Personal information may be collected when users interact with this website, including when they browse the site, create an account, place an order, complete a payment, submit a form, or contact customer support. The information collected may include names, email addresses, telephone numbers, billing and delivery addresses, account details, order history, transaction records, payment-related information, customer communications, and technical data such as IP address, browser type, device information, and website activity.

2. How Personal Information Is Used
Personal information may be used to:

  • Process and manage orders, payments, deliveries, returns, and refunds.
  • Respond to customer enquiries and provide support.
  • Operate, maintain, and improve the website and its services.
  • Communicate important information about orders or accounts.
  • Comply with applicable legal, tax, accounting, and regulatory requirements.
  • Detect, investigate, and prevent fraud, misuse, or unauthorised activity.

3. Legal Basis for Processing
Personal information is processed when necessary to perform a contract, comply with legal obligations, support legitimate business and operational interests, or obtain user consent where consent is required by applicable law.

4. Payment Processing
Payments are processed through secure third-party payment providers. Payment information is transmitted directly to the relevant provider, and full payment card details are not stored on this website’s internal systems.

5. Third-Party Services
This website may use third-party providers to support hosting, payment processing, order fulfilment, delivery, analytics, fraud prevention, customer service, and other operational functions. These providers may process personal information only as necessary to perform their services and in accordance with their own privacy, security, and data protection obligations.

6. Cookies and Similar Technologies
Cookies and similar technologies may be used to support essential website functions, remember user preferences, analyse website activity, and improve performance. Users may manage or disable certain cookies through their browser settings. Restricting cookies may affect the availability or operation of some website features.

7. Sharing and Disclosure of Personal Information 
Personal information may be shared with:

  • Technology, hosting, and website service providers.
  • Payment processors and fraud prevention providers.
  • Shipping, fulfilment, and logistics partners.
  • Professional advisers, where reasonably necessary.
  • Government bodies, regulators, courts, or law-enforcement authorities when legally required.

Personal information is not sold or leased. Where information is transferred internationally, appropriate contractual, legal, or technical safeguards are applied where required.

8. Data Retention 
: Personal information is retained only for as long as reasonably necessary to process orders, provide services, resolve disputes, maintain business records, and comply with legal or regulatory obligations. When the information is no longer required, it may be securely deleted or anonymised. 

9. User Privacy Rights 
Depending on the applicable laws and the user’s location, users may have the right to:

  • Request access to their personal information.
  • Request the correction of inaccurate or incomplete information.
  • Request the deletion of personal information.
  • Restrict or object to certain processing activities.
  • Request a portable copy of their personal information.
  • Withdraw consent where processing is based on consent.

Requests may be subject to identity verification and any legal limitations or exceptions.

10. Data Security
Reasonable administrative, organisational, and technical measures are used to protect personal information against unauthorised access, alteration, loss, disclosure, or misuse. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in legal requirements, business operations, or website practices. The revised version will be published on this website and will take effect from the date of publication.